Thrivor
Health in good hands...
We worked with thrivor to build a range of co-ordinated support services and tools for patients and their supporters during a health crisis, including their community, health providers and the burgeoning clinical trial network.
Our Challenge
The people involved in clinical trials are stuck with ageing technology and paper-based systems. This has resulted in a plethora of issues and inefficiencies for the trials, their administrators and participants.
Firstly, the trials rely on a regular supply of people who match specific criteria. The recruitment process is manual, slow and expensive. Then, it’s common for participants to not turn up for their appointments. When they do turn up, participants can wait months for payment.
Research
The founders of thrivor have been through their own personal health crises giving us a good grounding in understanding the issues people face in their family life, health system and clinical trials. We also met with patients, their primary caregivers and health providers. These interviews uncovered that patients rely on a strong support network of friends and family.
In addition to their prognosis, they have the burden of juggling appointments, facilitating support, seeking financial help and sharing communications. The insights revealed that primary caregivers and health providers are key to ensuring good outcomes for the patient. In addition, we undertook contextual enquiries, spending time with clinical trial clients, listening to their concerns around the wastage and inefficiencies that exist in the current system.
Opportunity
Thrivor saw a chance to empower health providers and primary caregivers by giving them better tools to help solve the everyday challenges of their patients.
There was also a gap in the market to deliver a clinical trial experience with an end-to-end solution including recruitment, appointment scheduling and on-the-spot payments for participants.
The Result
thrivor is truly patient-centric having being created from the ground up with the patient’s best interests at heart. A co-ordinated experience for all, the thrivor platform, built by SleevesUp, offers a range of support services and tools for patients, their community, health providers and the clinical trial network.
For patients, thrivor brings together products and services outside of their medical care, including the ability to build a support team of friends and family, share appointments, facilitate support and to allow friends and family to chip-in support with a digital wallet. To complement the patient experience thrivor provides the clinical trial sites with a better way to manage participants, schedules, appointments, communications, payments and compliance.
